Shipping Information:
All orders are shipped out using UPS (insured) or USPS to ensure prompt delivery. Orders received after 11:00 AM (Eastern Time) are processed the next business day. There is no Saturday, Sunday or Holiday shipping or delivery. Do not calculate these days as time in transit. Typical ground shipment takes place within 1-5 business days. Air Shipping usually takes place same or next business day (Shipments direct from vendors may take longer). Shipping time in transit is additional time and varies. If you need a specific delivery date, please insert this in the comments area at checkout or email us. "Drop-Shipments" out of a vendor warehouse by air will typically ship within one or three business days, ground orders typically ship within 5 business days. We use UPS as our main carrier. Their days of operation are M-F, meaning they only pick up and deliver packages on these days. UPS also takes the major holidays off and does not pick up or deliver on these holidays. UPS does not move packages on Saturday or Sunday and these 2 days do not count toward their shipping days. UPS will make Saturday deliveries, however it must be prearranged and only on Next Day Air packages. The fee for this service is an additional $20. Shipments may be delayed by "Weather Delays"  and we have no control over this. Shipping time may be affected and there are no refunds on shipping due to weather delays.

Sorry we do not ship outside of the US at this time. We do not generally ship to PO Boxes. If you provide a PO Box or if you choose 3 day shipping or ground to Hawaii or Alaska this will cause a delay (up to 10 days) in shipping out your items.

Hawaii, Alaska, & Puerto Rico Shipping: Packages to these destinations will ship US Postal. There may be additional charges up to $20 to ship to these areas. We reserve the right to add $up to $20 to your order if there is additional shipping. If it is over $20 we will contact you for approval prior to shipping.

Refund and Return Policy:
All Returns must be authorized and approved or they will be refused at the warehouse: Email cs@addisoncollection.com for authorization and approval.
We accept returns within a 15-day period for a refund or exchange; except closeouts, clearance items, specials, overstocks, personalization's, sized items (such as rings), Stemware and Fine China, items ordered in quantities of more than 5, and or special order items. No exchanges or refunds after 15 days. Christmas Gifts: May be returned within 10 days after the holiday. All merchandise must be returned in new, mint condition (including the vendors box) with all original packaging and tags to be eligible for a refund. On items shipped free, we will deduct the original shipping charge. Unfortunately we do not refund shipping charges. Refunds will be made in the same manner the original purchase was made less service fee and or restocking fee.. Orders over $500 (original list prices) are subject to a 25% restocking fee. Closeouts, Specials, Sized Items (like rings), Stemware (for more information about handmade crystal see below). and Fine China and Overstocks are final sale. Lladro Privilege Membership and Sculptures, or Limited Editions are not returnable or refundable. Seasonal items (Christmas) are not returnable. There is a $7.50 processing fee on all returns. If a item is returned that is claimed as damaged and it is not damaged the customer will be responsible for all shipping charges and a re-stocking fee. Orders that are refused upon delivery and are returned are subject to an additional $25 processing fee.
Pandora Return Policy: Pandora Jewelry Beads, Necklaces and Bracelets may be returned within 3 days of receipt as long as all security tags are in place. Pandora Earrings and Rings are not returnable and are final sale.

Back-Orders & Special-Orders:
We will charge you for all items that are back-ordered at the time you place your order. These back-orders become Special Orders for you. You have the option of cancelling the special order at any time as long as your item has not shipped.

Oversized Shipping UPS
On any "Oversized" Package, UPS requires we ship by dimensional weight. Dimensional weight is calculated by the size of the box and the weight. Not every item that ships "Oversize" is listed as oversized online due to the different (and changing) packaging requirements. Due to the inaccuracies and restrictions in the calculations available online, we reserve the right to add up to $35.00 to cover additional shipping expenses on oversized packages that exceed the shipping charged. If it is more than that we will contact you.

Sizes and Colors:
Sizes and colors are represented online as best as possible. Many items are handmade and will vary in color and size. Colors may also vary due to differences in computers and monitors.

Responsibility Disclaimer
In no event shall Addison Collection, its employees, or any of its vendors, be liable for any damages, including without limitation, special, indirect or consequential damages, or any damages, whatsoever resulting from access or use of any products. By purchasing any product on this site you agree to these terms.

Website Errors
On occasion an error may occur. Prices or pictures may be posted in error. We will do our best to rectify a mistake but we reserve the right to void or refund any sale made with errors.
 

Characteristics of Handmade Crystal
Should all pieces of crystal be identical?
No. Each piece of Waterford crystal is unique. Slight variations of weight and sometimes height and width are the sign that each piece truly is individually crafted.

Is a line or cord in crystal a flaw?
No. It is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.

Is hand-made glassware really made by hand, or merely hand-finished?
The production of hand-made glassware is indeed a hand process. The skilled hands and eyes of many men and women, working in teams, go into the making of every piece. The amazing thing is that such a high degree of excellence can be attained, that piece after piece coming from any individual or group of glass blowers or pressers is so nearly and accurately a duplicate of every other piece.

Why can't small irregularities be entirely eliminated from handmade glass?
For the very reason that the glass is handmade. No matter how deft the touch of the sensitive hands of glass craftsmen, it is impossible to eliminate completely small variations. These should not, therefore, be considered flaws. Glass is one of the trickiest materials to work with. Even machine-made glassware cannot be made absolutely perfect. But consider this: even the finest diamond, examined under a jeweler's loupe, rarely reveals absolute perfection.