Our contact information
Customer Service Issues & Inquiries
Returns
By email: cs@addisoncollection.com
By standard mail
The Addison Collection, 16950 Jog Rd #109, Delray Beach, FL 33446
By phone: (between 10 a.m. and 5 p.m. ET) Monday thru Saturday
1-800-994-3744
1-561-638-5465 (between 10 a.m. and 5 p.m. ET) Monday thru Friday
Shipping Information:
All orders are shipped out using UPS (insured) or USPS to ensure prompt
delivery. Orders received after 11:00 AM (Eastern Time) are processed the next
business day. There is no Saturday, Sunday or Holiday shipping or delivery. Do
not calculate these days as time in transit. Typical ground shipment takes place
within 1-5 business days. Air Shipping usually takes place same or next business
day (Shipments direct from vendors may take longer). Shipping time in transit is
additional time and varies. If you need a specific delivery date, please insert
this in the comments area at checkout or email us. "Drop-Shipments" out of a
vendor warehouse by air will typically ship within one or three business days,
ground orders typically ship within 5 business days. We use UPS as our main
carrier. Their days of operation are M-F, meaning they only pick up and deliver
packages on these days. UPS also takes the major holidays off and does not pick
up or deliver on these holidays. UPS does not move packages on Saturday or
Sunday and these 2 days do not count toward their shipping days. UPS will make
Saturday deliveries, however it must be prearranged and only on Next Day Air
packages. The fee for this service is an additional $20. Shipments may be
delayed by "Weather Delays" and we have no control over this. Shipping time may
be affected and there are no refunds on shipping due to weather delays.
Sorry we do not ship outside of the US at this time. We do not generally ship to PO Boxes. If you provide a PO Box or if you choose 3 day shipping or ground to Hawaii or Alaska this will cause a delay (up to 10 days) in shipping out your items.
Hawaii, Alaska, & Puerto Rico Shipping: Packages to these destinations will ship US Postal. There may be additional charges up to $20 to ship to these areas. We reserve the right to add $up to $20 to your order if there is additional shipping. If it is over $20 we will contact you for approval prior to shipping.
Refund and Return Policy:
All Returns must be authorized and approved or they will be refused at the
warehouse: Email
cs@addisoncollection.com for authorization and approval.
We accept returns within a 15-day period for a refund or exchange; except
closeouts, clearance items, specials, overstocks, personalization's, sized items
(such as rings), Stemware and Fine China, items ordered in quantities of more
than 5, and or special order items. No exchanges or refunds after 15 days.
Christmas Gifts: May be returned within 10 days after the holiday. All
merchandise must be returned in new, mint condition (including the vendors box)
with all original packaging and tags to be eligible for a refund. On items
shipped free, we will deduct the original shipping charge. Unfortunately we do
not refund shipping charges. Refunds will be made in the same manner the
original purchase was made less service fee and or restocking fee.. Orders over
$500 (original list prices) are subject to a 25% restocking fee. Closeouts,
Specials, Sized Items (like rings), Stemware (for more information about
handmade crystal
see
below). and Fine China and Overstocks are final sale. Lladro Privilege
Membership and Sculptures, or Limited Editions are not returnable or refundable.
Seasonal items (Christmas) are not returnable. There is a $7.50 processing fee
on all returns. If a item is returned that is claimed as damaged and it is not
damaged the customer will be responsible for all shipping charges and a
re-stocking fee. Orders that are refused upon delivery and are returned are
subject to an additional $25 processing fee.
Pandora Return Policy: Pandora Jewelry Beads, Necklaces and Bracelets may be
returned within 3 days of receipt as long as all security tags are in place.
Pandora Earrings and Rings are not returnable and are final sale.
Back-Orders & Special-Orders:
We will charge you for all items that are back-ordered at the time you
place your order. These back-orders become Special Orders for you. You have the
option of cancelling the special order at any time as long as your item has not
shipped.
Oversized Shipping UPS
On any "Oversized" Package, UPS requires we ship by dimensional
weight. Dimensional weight is calculated by the size of the box and the weight.
Not every item that ships "Oversize" is listed as oversized online due to the
different (and changing) packaging requirements. Due to the inaccuracies and
restrictions in the calculations available online, we reserve the right to add
up to $35.00 to cover additional shipping expenses on oversized packages that
exceed the shipping charged. If it is more than that we will contact you.
Sizes and Colors:
Sizes and colors are represented online as best as possible. Many items are
handmade and will vary in color and size. Colors may also vary due to
differences in computers and monitors.
Responsibility Disclaimer
In no event shall Addison Collection, its employees, or any of its
vendors, be liable for any damages, including without limitation, special,
indirect or consequential damages, or any damages, whatsoever resulting from
access or use of any products. By purchasing any product on this site you agree
to these terms.
Website Errors
On occasion an error may occur. Prices or pictures may be posted in
error. We will do our best to rectify a mistake but we reserve the right to void
or refund any sale made with errors.
Characteristics of Handmade
Crystal
Should all pieces of crystal be identical?
No. Each piece of Waterford crystal is unique. Slight variations of weight and
sometimes height and width are the sign that each piece truly is individually
crafted.
Is a line or cord in crystal a flaw?
No. It is not considered a flaw. This almost invisible difference in the density
of the crystal occurs during the fusing of molten crystal. Although visible when
it reflects light, the cord disappears when a goblet or vase is filled with
water.
Is hand-made glassware really made by hand, or merely hand-finished?
The production of hand-made glassware is indeed a hand process. The skilled
hands and eyes of many men and women, working in teams, go into the making of
every piece. The amazing thing is that such a high degree of excellence can be
attained, that piece after piece coming from any individual or group of glass
blowers or pressers is so nearly and accurately a duplicate of every other
piece.
Why can't small irregularities be entirely eliminated from handmade glass?
For the very reason that the glass is handmade. No matter how deft the touch of
the sensitive hands of glass craftsmen, it is impossible to eliminate completely
small variations. These should not, therefore, be considered flaws. Glass is one
of the trickiest materials to work with. Even machine-made glassware cannot be
made absolutely perfect. But consider this: even the finest diamond, examined
under a jeweler's loupe, rarely reveals absolute perfection.