Shipping Information:
Ground shipping over $99 is free. Under $99 is $9.99. Air shipments are calculated by UPS shipping rates at checkout. All orders are shipped out using UPS (insured) or USPS to ensure prompt delivery. Orders received after 11:00 AM (Eastern Time) are processed the next business day. There is no Saturday, Sunday or Holiday shipping or delivery. Do not calculate these days as time in transit. Typical ground shipment takes place within 1-5 business days. Air Shipping usually takes place same or next business day (Shipments direct from vendors may take longer). Shipping time in transit is additional time and varies. If you need a specific delivery date, please insert this in the comments area at checkout or email us. "Drop-Shipments" out of a vendor warehouse by air will typically ship within one or three business days, ground orders typically ship within 5 business days. We use UPS as our main carrier. Their days of operation are M-F, meaning they only pick up and deliver packages on these days. UPS also takes the major holidays off and does not pick up or deliver on these holidays. UPS does not move packages on Saturday or Sunday and these 2 days do not count toward their shipping days. UPS will make Saturday deliveries, however it must be prearranged and only on Next Day Air packages. The fee for this service is an additional $20. Shipments may be delayed by "Weather Delays"  and we have no control over this. Shipping time may be affected and there are no refunds on shipping due to weather delays.

International Shipping Information:
We ship to Australia, Canada, China, France, Germany, Greece, Hong Kong, Japan, Netherlands, New Zealand, Puerto Rico, Saudi Arabia, UAE at this time.
Shipping charges will be determined after you place your order and we will contact you with the accurate total for shipping.
Contact us for shipping to other countries: Click Here

Hawaii, Alaska, & Puerto Rico Shipping: Packages to these destinations will ship US Postal. There may be additional charges up to $20 to ship to these areas. We reserve the right to add $up to $20 to your order if there is additional shipping. If it is over $20 we will contact you for approval prior to shipping.

Tax:
We collect tax (6%) on all sales in Florida.

Back-Orders & Special-Orders:
·We will charge you for all items that are back-ordered at the time you place your order.
·These back-orders become Special Orders for you.
·You have the option of cancelling the special order at any time as long as your item has not shipped.
·A Special Order may be a item that we may not keep in stock all of the time, we need to know that we have your firm commitment in advance of us making arrangements to get you this item.

Refund and Return Policy:
·All Returns must be authorized and approved or they will be refused at the warehouse: Click for authorization and approval.
·We accept returns within a 15-day period for a refund or exchange*; except coupon sales, closeouts, clearance items, specials, overstocks, personalization's, earrings, sized items (such as rings), Stemware and Fine China, items ordered in quantities of more than 5, and or special order items.
·No exchanges or refunds after 15 days.
·All merchandise must be returned in new, mint condition (including the vendors box) with all original packaging and tags to be eligible for a refund. Pack your item in the original outer carton. Do not ship your package back without a outer carton or it will not be accepted for return.
·On items shipped free, we will deduct the original shipping charge. Unfortunately we do not refund shipping charges.
·Refunds will be made in the same manner the original purchase was made.
·Artist Signed Items, Closeouts, Specials, Earrings, Sized Items (like rings), Stemware (for more information about handmade crystal see below). and Fine China and Overstocks are final sale.
·Seasonal items (Christmas) are not returnable.
·If a item is returned that is claimed as damaged and it is not damaged the customer will be responsible for all shipping charges and a re-stocking fee.
·Orders that are refused upon delivery and are returned are subject to an additional $25 processing fee.
·Christmas Gifts: May be returned within 10 days after the holiday.
·Lladro Purchases: There are no returns on Privilege or Privilege Gold Memberships or sculptures, Lladro Jewelry, or any Limited Editions. There are no returns on Special Order items such as Personalized pieces. Lladro sculptures over $500 are subject to a 25% restocking fee.

*No Refunds on any Coupon Sales. No returns on Dinnerware, Flatware, or Stemware (all final sale). No refunds on Lladro, Lalique or Daum items sold below List Price, Exchange only plus any applicable fees and or shipping charges. Orders over $500 are subject to a 25% restocking fee.


Damage in Shipping:
·In case of damage do not throw away any packing materials or outer box.
·Call us immediately about any damages in shipping.
·Original carton and packaging are needed to make any claims
·All damages must be reported within 3 days of receipt of shipment
·Claims will not be honored if these procedures are not followed.

Sizes & Colors::
All colors and sizes are done from manufacturer information or measurements of actual samples. Due to differences in computer resolutions, the colors may appear slightly different on different screens. Sizes may also vary slightly especially on handmade products.

Oversized Shipping UPS
On any "Oversized" Package, UPS requires we ship by dimensional weight. Dimensional weight is calculated by the size of the box and the weight. Not every item that ships "Oversize" is listed as oversized online due to the different (and changing) packaging requirements. Due to the inaccuracies and restrictions in the calculations available online, we reserve the right to add up to $35.00 to cover additional shipping expenses on oversized packages that exceed the shipping charged. If it is more than that we will contact you.

Sizes and Colors:
Sizes and colors are represented online as best as possible. Many items are handmade and will vary in color and size. Colors may also vary due to differences in computers and monitors.

Responsibility Disclaimer
In no event shall Addison Collection, its employees, or any of its vendors, be liable for any damages, including without limitation, special, indirect or consequential damages, or any damages, whatsoever resulting from access or use of any products. By purchasing any product on this site you agree to these terms.

Website Errors
On occasion an error may occur. Prices or pictures may be posted in error. We will do our best to rectify a mistake but we reserve the right to correct, void or refund any sale made with errors.
 

Characteristics of Handmade Crystal
Should all pieces of crystal be identical?
No. Each piece of Waterford crystal is unique. Slight variations of weight and sometimes height and width are the sign that each piece truly is individually crafted.

Is a line or cord in crystal a flaw?
No. It is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.

Is hand-made glassware really made by hand, or merely hand-finished?
The production of hand-made glassware is indeed a hand process. The skilled hands and eyes of many men and women, working in teams, go into the making of every piece. The amazing thing is that such a high degree of excellence can be attained, that piece after piece coming from any individual or group of glass blowers or pressers is so nearly and accurately a duplicate of every other piece.

Why can't small irregularities be entirely eliminated from handmade glass?
For the very reason that the glass is handmade. No matter how deft the touch of the sensitive hands of glass craftsmen, it is impossible to eliminate completely small variations. These should not, therefore, be considered flaws. Glass is one of the trickiest materials to work with. Even machine-made glassware cannot be made absolutely perfect. But consider this: even the finest diamond, examined under a jeweler's loupe, rarely reveals absolute perfection.