Refund and Return Policy:
·All Returns must be authorized and approved or they will be refused at the warehouse: Click to Contact Us.
·All Phone Orders are subject to the same terms and conditions as stated online.
·We accept returns within a 15-day period for a refund or exchange*
·All merchandise must be returned in new, mint condition (including the vendors box) with all original packaging and tags to be eligible for a refund. Pack your item in the original outer carton. Do not ship your package back without a outer carton or it will not be accepted for return. Furniture and Chandeliers must be returned in all of the original packing (including crates) in order to be eligible for a return.
·On items shipped free, we will deduct the original shipping charge. Unfortunately we do not refund shipping charges.
·Refunds will be made in the same manner the original purchase was made.
·Closeouts, Specials, Earrings, Sized Items (like rings), Stemware and Fine China and Overstocks are final sale.
·Seasonal items (Christmas) are not returnable.
·Christmas Gifts: May be returned within 10 days after the holiday.
*No Refunds on any items discounted or on any coupon sales. Mary Frances Bags & Accessories are exchangeable only (if Mary Frances bag is used it is not returnable or exchangeable). No returns on special orders, coupon sales, closeouts, clearance items, chandeliers, specials, overstocks, earrings, sized items (such as rings), Dinnerware, Flatware, or Stemware (all final sale). Orders over $500 are subject to a 25% restocking fee.
We collect tax (6%) on all sales in Florida.
Back-Orders & Special-Orders:
·We will charge you for all items that are back-ordered at the time you place your order.
·These back-orders become Special Orders for you.
·You have the option of cancelling the special order at any time as long as your item has not shipped from the vendor to our warehouse or to you.
·A Special Order may be a item that we may not keep in stock all of the time, we need to know that we have your firm commitment in advance of us making arrangements to get you this item.
·Orders may be cancelled if they have not shipped (special orders, see above). All cancellation requests must be made by email only.
·If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 25% restocking fee.
Sizes & Colors::
All colors and sizes are done from manufacturer information or measurements of actual samples. Due to differences in computer resolutions, the colors may appear slightly different on different screens. Sizes may also vary slightly especially on handmade products.
In no event shall Addison Collection, its employees, or any of its vendors, be liable for any damages, including without limitation, special, indirect or consequential damages, or any damages, whatsoever resulting from access or use of any products. By purchasing any product on this site you agree to these terms.
On occasion an error may occur. Prices or pictures may be posted in error. We will do our best to rectify a mistake but we reserve the right to correct, void or refund any sale made with errors.
The Addison Collection is a online business located in Florida. Click to Contact Us